Terms of Service
Last Updated :
16th August 2025
1. Agreement to Terms
By accessing or using Machu AI's services ("Service") operated by Ashlar Creative ("we," "us," or "our") at https://machu.ai and https://app.machu.ai, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.
2. Description of Service
Machu AI provides a comprehensive waste management platform for UK waste industry professionals, including:
European Waste Catalogue (EWC) code validation and extraction
Environmental Agency (EA) permit directory and search
Waste management business finder with geographic search
PDF document analysis and OCR processing
Compliance reporting and audit trails
Daily regulatory updates and industry news digest
3. Account Registration
3.1 Account Creation
To access certain features of the Service, you must register for an account. You agree to:
Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security of your password and account
Accept responsibility for all activities under your account
Notify us immediately of any unauthorised use
3.2 Organisation Accounts
If you register on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
4. Acceptable Use
4.1 Permitted Use
You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service:
In compliance with all applicable UK and EU waste management regulations
In accordance with Environmental Agency guidelines and requirements
For legitimate waste industry business purposes
In compliance with the Waste (England and Wales) Regulations 2011
In accordance with your waste carrier, broker or dealer registration (where applicable)
4.2 Prohibited Use
You agree NOT to:
Violate any laws, regulations, or third-party rights
Upload or transmit viruses or malicious code
Attempt to gain unauthorized access to any part of the Service
Interfere with or disrupt the Service or servers
Use the Service to process hazardous waste data without proper authorization
Misrepresent EWC codes or permit information
Use automated systems or software to extract data from the Service without permission
Resell or redistribute Service data without authorization
5. Content and Data
5.1 Your Content
You retain ownership of all content you upload to the Service ("User Content"). By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, process, and display your content solely for providing the Service.
5.2 Service Data
The Service provides access to:
Environmental Agency permit data (public domain)
EWC code databases (regulatory reference data)
Business directory information (publicly available data)
This data is provided for informational purposes only. We do not guarantee the accuracy, completeness, or timeliness of this information.
5.3 AI-Generated Content
Content generated by our AI features (including daily digests and document analysis) is provided "as-is" and should be verified independently for critical compliance decisions.
6. Intellectual Property
6.1 Our Property
The Service and its original content (excluding User Content), features, and functionality are owned by Ashlar Creative and are protected by international copyright, trademark, and other intellectual property laws.
6.2 Feedback
Any feedback, suggestions, or improvements you provide may be used by us without obligation to you.
7. Privacy and Data Protection
Your use of the Service is governed by our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using the Service, you acknowledge that you have read and understood our Privacy Policy.
8. Payment Terms
8.1 Subscription Fees
Certain features require a paid subscription. By subscribing, you agree to pay all applicable fees as described in your subscription plan.
8.2 Billing
Subscriptions are billed in advance on a monthly or annual basis
Prices are listed in GBP unless otherwise specified
VAT will be added where applicable
All fees are non-refundable except as required by law
We reserve the right to change fees upon 30 days' notice
8.3 Payment Processing
Payment processing is handled by our third-party provider, Outseta. Your payment information is subject to their terms and privacy policies.
9. API Usage
If you are granted API access:
You must comply with our API documentation and rate limits
You may not exceed the usage limits for your subscription tier
We may throttle or suspend access for excessive use
10. Disclaimers and Limitations
10.1 Service Availability
The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee:
Uninterrupted or error-free service
Accuracy or reliability of Service results
That the Service will meet your specific requirements
10.2 Regulatory Compliance
While we strive to provide accurate regulatory information:
The Service is not a substitute for professional legal or compliance advice
You are responsible for ensuring your waste management activities comply with all applicable regulations
We are not liable for any regulatory violations resulting from use of the Service
10.3 Third-Party Services
The Service integrates with third-party services (Mapbox, OpenAI, etc.). We are not responsible for their availability or performance.
11. Limitation of Liability
11.1 Liability Cap
To the maximum extent permitted by English law, our total liability to you for all claims arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence), or otherwise, shall not exceed the amount paid by you to us in the 12 months preceding the claim.
11.2 Exclusion of Certain Damages
To the extent permitted by law, we shall not be liable for:
Indirect, incidental, special, or consequential damages
Loss of profits, revenue, or anticipated savings
Loss of business opportunity or goodwill
Loss or corruption of data
11.3 Exceptions
Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under English law
12. Indemnification
You agree to indemnify and hold harmless Ashlar Creative, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:
Your use of the Service
Your violation of these Terms
Your violation of any rights of another party
Your User Content
13. Termination
13.1 By You
You may terminate your account at any time through your account settings or by contacting support.
13.2 By Us
We may suspend or terminate your account if:
You violate these Terms
We reasonably believe termination is necessary to prevent harm to the Service or other users
Required by law
13.3 Effect of Termination
Upon termination:
Your right to use the Service ceases immediately
We may delete your account and User Content after 30 days
Provisions that should survive termination will remain in effect
14. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the modified Terms.
15. Governing Law and Jurisdiction
15.1 Governing Law
These Terms are governed by the laws of England and Wales without regard to conflict of law principles.
15.2 Jurisdiction
Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15.3 Dispute Resolution
Before initiating legal proceedings, you agree to attempt to resolve disputes informally by contacting us. We will attempt to resolve disputes informally for 30 days from initial contact.
16. Additional Terms
16.1 Entire Agreement
These Terms constitute the entire agreement between you and Ashlar Creative regarding the Service.
16.2 Severability
If any provision is found unenforceable, the remaining provisions will continue in effect.
16.3 Waiver
Our failure to enforce any right or provision is not a waiver of that right or provision.
16.4 Assignment
You may not assign or transfer these Terms without our written consent. We may assign our rights to any successor or acquirer.
17. Contact Information
For questions about these Terms, please contact us at:
Email: support@machu.ai
Website: https://machu.ai