Privacy Policy

Last Updated :

May 18, 2025

Who We Are

What Information We Collect

We may collect information that you provide directly to us, such as when you:

Contact us via the website.
Subscribe to any newsletters or updates (if applicable).
Interact with the Machu AI chatbot (this may include the queries you input and the responses you receive).

We may also automatically collect certain information pertaining to your access and use of the website, including:

Your Internet Protocol (IP) address.
Your browser type and version.
Your operating system.
The referring website, if applicable.
The pages you visit on our site and the duration of your visits.

How We Use Your Information

We may utilise your information for the following purposes:

To provide and enhance the Machu AI service.
To address your inquiries and furnish support.
To disseminate updates or information you have requested (if applicable).
To analyse website usage patterns with the aim of improving our site and services.
To ensure the security and integrity of our website.

Sharing Your Information

We will not disclose your personal information to third parties except in the following limited circumstances:

With service providers who assist us in the operation of our website and the provision of our services (these entities will be subject to strict obligations of confidentiality).
When required to do so by law.
To protect our rights, property, or safety, or the rights, property, or safety of others.

Data Retention

We will retain your personal information only for the period necessary to fulfil the purposes for which it was collected, or as mandated by applicable law.

Your Rights

Pursuant to UK data protection legislation, you possess certain rights concerning your personal data, including the right to:

Obtain access to your personal data.
Rectify any inaccurate personal data.
Erase your personal data under specific circumstances.
Restrict the processing of your personal data.
Object to the processing of your personal data.
Data portability (under certain conditions).

To exercise any of these rights, please contact us.

Cookies

Our website may employ cookies (small text files stored on your device) to optimise your user experience. You retain the ability to manage cookie settings through your web browser.

Security

We implement reasonable measures to safeguard your personal information against unauthorised access, use, or disclosure. However, it must be acknowledged that no method of internet transmission is entirely secure.

Links to Other Websites

Our website may contain hyperlinks to external websites. We assume no responsibility for the privacy practices employed by these third-party sites.

Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy periodically. Any revisions will be posted on this page.

Contact Us

Should you have any queries regarding this Privacy Policy, please contact us at support@machu.ai